Return Policy
Wholesale export orders are not treated like consumer e-commerce returns. Please read the PI and the signed specification before production.
Samples
Samples are sold for evaluation. Return of a sample is only accepted if the sample PI says so. Buyer usually pays return freight unless we shipped a wrong item.
Incoming inspection
Inspect cartons and units on arrival. Report shortages, transport damage, or clear workmanship defects within the claim window stated on the PI. If the PI is silent, contact us within a short business window with photos — do not wait until the end of a selling season.
What we need for a claim
- Order / PI number and model
- Photos of carton labels, outer damage, and the defect
- Quantity affected
- Whether you need spare parts, repair guidance, or a commercial proposal for replacement
Remedies
Depending on the case: spare parts, repair guidance, partial credit, or replacement on a following shipment. Full-container returns are exceptional and must be agreed in writing before goods move back.
Wrong configuration
If the approved sample and bulk PO match, a change of mind on color or features is not a defect claim. Change requests belong in a new PO.
Warranty start
Warranty start point (shipment date vs delivery date) and covered parts are defined per order. Ask for the warranty annex when you negotiate the first bulk.
Contact: sales@voltbikehub.com · WhatsApp · Contact
Related: Billing Policy · Spare-parts planning